Medallion has raised over $130 million to build what they call an "operating system for healthcare operations." It's an impressive platform — if you're a hospital system, large telehealth company, or multi-specialty group with 100+ providers.
But if you're a mental health group practice with 5, 10, or 15 clinicians, Medallion wasn't built for you. Here's an honest look at how Medallion and Credana compare — and why the right tool depends entirely on the size and type of practice you run.
Different Products for Different Customers
The most important thing to understand about Medallion vs. Credana is that they're targeting fundamentally different customers.
Medallion is an enterprise credentialing platform. Their typical customers are:
- Hospitals and health systems
- Large telehealth companies (100+ providers)
- Multi-specialty medical groups
- Organizations that need a dedicated operations team to handle credentialing
Their median contract value is reportedly around $67,000 per year. They offer a combination of software and managed services, with dedicated ops teams that handle credentialing workflows on behalf of their clients.
Credana is a self-serve SaaS tool built specifically for mental health group practices with 3–20 clinicians. It starts at $49/month plus $15/month per provider — a 10-provider practice pays $199/month.
These are not the same product category. Comparing them is like comparing Salesforce Enterprise to a CRM built for 10-person teams. Both manage contacts, but they're designed for entirely different operational realities.
Pricing: The Dealbreaker for Most Group Practices
Medallion
Medallion's pricing isn't publicly listed, which is typically a signal that it's enterprise-tier. Based on available data, the median annual contract is approximately $67,000 — roughly $5,600/month.
For a hospital managing credentialing across 200 physicians, that might be reasonable. For a 10-clinician therapy group, it's prohibitive. Even if Medallion offered a discounted tier for smaller practices, the platform's feature set and operational model are designed around enterprise workflows that don't map to how group practices actually work.
Credana
Credana's pricing is transparent and designed for the economics of mental health group practices:
- $49/month base + $15/month per provider
- All features included — no tiers, no per-payer fees
- 14-day free trial, no credit card required
| Practice Size | Credana Monthly Cost | Medallion Estimated Annual |
|---|---|---|
| 5 providers | $124/mo ($1,488/yr) | ~$67,000/yr |
| 10 providers | $199/mo ($2,388/yr) | ~$67,000/yr |
| 15 providers | $274/mo ($3,288/yr) | ~$67,000/yr |
| 20 providers | $349/mo ($4,188/yr) | ~$67,000/yr |
The cost difference isn't marginal — it's an order of magnitude. And Credana includes mental health-specific features that Medallion, as a horizontal platform, doesn't prioritize.
Service Model: Managed Operations vs. Self-Serve with AI
Medallion
Medallion's value proposition includes dedicated operations teams. They don't just give you software — they assign people to manage your credentialing workflows. For large health systems processing hundreds of provider applications simultaneously, this white-glove approach makes sense.
But it also means:
- Longer onboarding. Enterprise implementations take weeks, not minutes.
- Less direct control. You're working through Medallion's ops team rather than managing workflows yourself.
- Higher cost floor. Human operations teams need to be staffed and managed, which drives up the minimum viable contract size.
Credana
Credana is a self-serve platform with AI assistance. You manage your own credentialing workflows, but the software handles the repetitive and error-prone parts:
- AI document parsing — upload a license, COI, or DEA certificate and Credana extracts the data automatically
- Automated expiration scanning — daily checks for expiring licenses, CAQH re-attestations, and malpractice deadlines
- Smart task checklists — start a new credentialing application and Credana generates the task list based on that payer's requirements
- Bulk provider import — migrate off spreadsheets in minutes, not weeks
You're in control, but you're not doing everything manually. This is the sweet spot for group practices that want organized workflows without paying for enterprise ops teams they don't need.
Mental Health Focus vs. Horizontal Platform
Medallion
Medallion is a horizontal credentialing platform — it serves physicians, dentists, nurse practitioners, physician assistants, and every other provider type across every specialty. This breadth means:
- Features are generalized. Workflows are designed for the common denominator across all provider types.
- Mental health-specific needs are secondary. Features like LCSW/LPC/LMFT-specific credentialing requirements, mental health payer nuances, or therapy practice workflows aren't a priority.
- The product roadmap serves enterprise customers. Feature requests from a 10-clinician therapy group compete with requests from hospital systems — and the hospital systems have bigger contracts.
Credana
Credana is built exclusively for mental health group practices. Every feature, every workflow, and every design decision is informed by the operational reality of managing credentialing for therapists and counselors:
- Provider types are mental health-first: LCSW, LPC, LMFT, PsyD, PhD, LMHC, LCPC — not physicians and dentists
- Payer requirements are therapy-specific: mental health carve-outs, behavioral health networks, and the payers that actually matter for therapy practices
- Pricing reflects therapy economics: group practices operate on thinner margins than hospitals. $199/month is realistic; $67,000/year is not.
Feature Comparison
| Feature | Medallion | Credana |
|---|---|---|
| Target customer | Hospitals, large telehealth (100+ providers) | Mental health group practices (3–20 clinicians) |
| Pricing | ~$67K/year median contract | $49/mo + $15/provider |
| Service model | Software + dedicated ops team | Self-serve SaaS with AI assistance |
| Onboarding | Weeks (enterprise implementation) | Minutes (bulk import from spreadsheet) |
| Mental health focus | Horizontal — all specialties | Built exclusively for therapists |
| AI document parsing | Available | Available |
| Expiration tracking | Available | Available with daily scans + email alerts |
| CAQH re-attestation | Available | Automated 120-day reminders |
| Provider portability | Exportable data | Exportable data + transfer packets |
| Contract ownership | You own your contracts | You own your contracts |
When Medallion Makes Sense
Medallion is a strong choice if you're:
- A hospital or health system managing credentialing for 100+ providers across multiple specialties
- A large telehealth company that needs enterprise-grade infrastructure and dedicated ops support
- An organization with a $50K+ annual credentialing operations budget that can justify managed services
- Managing credentialing across multiple states, specialties, and facility types simultaneously
If this describes you, Medallion is likely the right tool. They've built a platform that handles enterprise complexity at enterprise scale.
When Credana Is the Better Fit
Credana is the right choice if you're:
- A mental health group practice with 3–20 clinicians
- Managing credentialing with spreadsheets, email threads, and calendar reminders — and it's not working
- Looking for a tool that costs less per month than a single therapy session
- A practice owner or office manager who wants direct control over credentialing workflows without paying for an ops team
- Running a practice where therapist-specific features (mental health payer requirements, LCSW/LPC/LMFT workflows) actually matter
The Bottom Line
Medallion and Credana both solve credentialing management, but they solve it at different scales, at different price points, and for different types of practices.
Medallion is an enterprise platform with enterprise pricing. It's built for organizations that need managed operations teams and can justify $67K/year contracts.
Credana is a self-serve, AI-powered tool built specifically for mental health group practices. It costs a fraction of Medallion and focuses entirely on the workflows, payer requirements, and operational realities that therapy practices actually face.
If you're a 10-clinician therapy group, you don't need an enterprise credentialing platform. You need purpose-built tools at a price that makes sense — and that's exactly what Credana is.